Review Policy

Importance of Reviews

We encourage travelers to share reviews about their experiences with tours and activities booked through Hop On Hop Off Tickets.

Reviews help travelers:

• Decide whether a particular tour or activity is suitable for them.
• Learn how to get the most from their experience.
• Provide feedback that helps us and our operators improve our services.

Reviews reflect the personal experiences and opinions of individual customers. They do not necessarily represent the views of Hop On Hop Off Tickets. We are not responsible for inaccurate, incomplete, or misleading information submitted by customers.

Who Can Review Our Products?

Customers who have booked and completed a tour or activity through us are eligible to submit a review.

Customers may share their experiences, feedback, and suggestions after using the service. We do not publish internal or supplier reviews as customer reviews. However, we may publish responses from operators or suppliers in relation to reviews posted on our Website.

Review Requirements

By submitting a review, you represent and confirm that:

• You own or have the necessary rights to the content you submit.
• The information provided is accurate to the best of your knowledge at the time of submission.
• Your review complies with our Terms of Use and applicable policies.
• You will not submit content belonging to another person or organization without their permission.
• Your review reflects your genuine experience with the relevant tour or activity.

Usage Rights Concerning Images or Videos

You may submit photographs or videos along with your review.

By submitting images or videos, you grant Hop On Hop Off Tickets permission to publish, reproduce, display, distribute, and use the submitted content on our Website and related platforms.

We may remove or refuse content that is illegal, offensive, commercial, promotional, unrelated to the experience, or otherwise inappropriate.

Publishing Information

We may publish reviews to help future travelers understand the experiences of other customers.

Only basic information about the reviewer may be displayed with the review, such as their first name or other limited information provided for review purposes.

We will handle personal information in accordance with our Privacy Policy.

Reviews and Content Monitoring

Reviews may be reviewed before publication to ensure they comply with our guidelines.

We generally do not alter the meaning or personal opinion expressed in a review. However, we reserve the right to refuse, remove, or decline to publish reviews that:

• Contain false, defamatory, abusive, obscene, or offensive content.
• Contain unlawful or threatening material.
• Include personal or confidential information.
• Promote unrelated products, services, or businesses.
• Contain spam or misleading content.
• Violate our Terms of Use or other policies.
• Are submitted for fraudulent or deceptive purposes.
• Are subject to a valid third-party complaint.

Where appropriate, complaints relating to a tour or service may be shared with the relevant operator or supplier for investigation or resolution.

Indemnity & Liability

By submitting a review, you agree to indemnify and hold harmless Hop On Hop Off Tickets and its affiliates from claims, damages, costs, losses, or expenses arising from content submitted by you that violates these Terms or the rights of another party.

When submitting a review, you agree that:

• You will not intentionally or negligently post content that may harm or offend another person or business.
• You will not post false, defamatory, malicious, obscene, abusive, or unlawful content.
• You will not post content intended to mislead or deceive others.
• You will not encourage fraudulent, illegal, or harmful activities.

Reviews represent the personal opinions of the individuals who submit them. Hop On Hop Off Tickets does not necessarily verify, approve, or endorse the opinions, statements, or information contained in user-submitted reviews.

Users should make their own decisions based on reviews and other available information.

Removal of Reviews

Hop On Hop Off Tickets reserves the right, at its sole discretion, to refuse publication or remove any review or user-submitted content without prior notice where there is a reasonable basis to do so.

This may include situations where:

• A third party submits a complaint about the content.
• The content violates these Review Policy guidelines.
• The content violates our Terms of Use.
• The content appears fraudulent, misleading, or inappropriate.
• The content infringes another person's rights.
• The content is unrelated to the relevant tour or activity.

We reserve the right to update this Review Policy from time to time. Users are encouraged to review this page periodically for the latest version.