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This Refund Policy applies to bookings made through Hop On Hop Off Tickets at https://hop-on-hop-off-ticket.com/.
As we offer tours and activities provided by different third-party operators, refund and cancellation conditions may vary by product. The cancellation and refund terms displayed on the individual tour page, booking page, or booking confirmation will apply to your reservation.
Cancellation Policy
Each tour or activity has its own cancellation policy.
Before completing your booking, please check the cancellation conditions shown for the selected product. Some bookings may be fully refundable if cancelled within the specified period, while others may be non-refundable.
Free Cancellation
Where a tour is advertised as offering free cancellation, you may cancel within the cancellation period stated on the relevant booking page to receive the applicable refund.
The free-cancellation period may vary depending on the tour, destination, supplier, and booking conditions.
Non-Refundable Bookings
Some tours, tickets, and activities may be non-refundable.
If a booking is marked as non-refundable at the time of purchase, a refund will generally not be available for voluntary cancellation, changes, no-shows, or unused tickets, subject to applicable consumer protection laws.
Cancellation Requests
To request a cancellation, please contact our support team using the contact details provided on your booking confirmation or Website.
Please provide your booking reference number and the email address used to make the booking.
A cancellation request is considered received only when confirmed by our team.
Refunds for Supplier Cancellations
If a tour or activity is cancelled by the relevant supplier, we will assist you in accordance with the supplier's cancellation and refund policy.
Where a full refund is approved, the applicable amount will be returned through the original payment method where possible.
Alternatively, the supplier may offer a rescheduled date or alternative service.
Changes to Bookings
Changes to a confirmed booking are subject to availability and the applicable supplier's terms.
Some bookings may require cancellation of the original reservation and creation of a new booking.
Additional charges may apply to changes or new bookings.
No-Show and Late Arrival
If you fail to arrive at the designated meeting point or fail to use your ticket within the applicable validity period, the booking may be treated as a no-show.
No-shows and late arrivals are generally non-refundable unless the applicable supplier's policy states otherwise.
You are responsible for allowing sufficient time to reach the meeting point.
Incorrect Booking Information
You are responsible for checking your booking details before completing payment.
Refunds or changes resulting from incorrect dates, passenger details, selected tours, meeting points, or other information provided by you will be subject to the applicable supplier's cancellation and amendment conditions.
Weather and Unforeseen Circumstances
Tours may be affected by weather, traffic, road closures, strikes, public events, government restrictions, natural disasters, or other circumstances beyond reasonable control.
Where a service is cancelled or materially changed due to such circumstances, any refund or alternative arrangement will be determined according to the relevant supplier's policy.
Refund Processing
Once a refund has been approved, we will process it as soon as reasonably possible.
The time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
We are not responsible for delays caused by banks or third-party payment processors.
Partial Refunds
Where applicable, a partial refund may be provided based on the supplier's cancellation policy, unused portion of the service, or other applicable conditions.
Any cancellation fees, supplier charges, or administrative charges may be deducted from the refund amount.
Service Complaints
If you experience an issue during your tour, please contact us and, where possible, the relevant tour operator as soon as possible.
Prompt reporting gives the supplier an opportunity to investigate and resolve the issue during or shortly after the service.
Failure to report an issue promptly may affect your eligibility for a refund or other remedy.
Payment Method
Approved refunds will normally be issued to the original payment method used for the booking.
If the original payment method is no longer available, we may contact you to arrange an alternative method where appropriate.
Refund Eligibility
Refund eligibility is determined by the cancellation conditions applicable to your specific booking.
In cases where the supplier's terms differ from this general policy, the specific cancellation conditions displayed during booking and included in your booking confirmation will take precedence.
Contact Us
For cancellation or refund requests, please contact us through the support details provided on your booking confirmation or on https://hop-on-hop-off-ticket.com/.
Please include your booking reference number, passenger name, and booking email address so that we can process your request efficiently.
We reserve the right to update this Refund Policy from time to time. Any changes will be published on this page.
